21 January 2010

Blogger video bug news (i.e. none)

Two days on and videos uploaded to Blogger (like most of them on this blog) still aren't working.

The collective frustration of the 73 (so far) who've managed to find somewhere to 'communicate' with Blogger's 'customer service' - quite a feat in itself - can be inspected HERE.

One that stood out for me offered a simple practical solution to the problem that they haven't acted on:

'Two days, blogger - pretty unacceptable. I assume the current video player is an upgrade gone wrong, 'cause I looked at some cached results on google and the old video player works just fine and still plays my old videos. In which case, why not reupload the old video player whilst you're fixing the current one? It's common sense really, rather than having tens of thousands people dissatisfied with your service.'

Another pointed to the only longer term remedy:

'this is a cruel but valuable reminder of the limitations of "free services".....Unless you pay for it, you cant own it!.Since none of us is paying for anything, we have no right,& most important,no value.....Instead of giving us all these "free services we don't need, why not charging us something that could provide quality and a minimum level of customer's attention and care?. I am too young & too proud to consider complaining, I am putting monies where my mouth is.....Moving to more friendly territories. Google is not the only platform for bloggers.'

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