Crisis management PR: important lessons from an interview on the BP oil rig disaster
I'm indebted to @MartinShovel (via Twitter) for drawing my attention to this - which clearly deserves a wider audience than the 16,000+ who've already watched it on YouTube in the past two weeks:
Welcome to the USA!
After yesterday's post about the questions we foreigners have to answer before being allowed into the USA, I half-expected to be barred from entry when I arrived a few hours ago.
Luckily, the passport control official didn't appear to have read my blog and contented herself with taking photographs of my fingerprints and eyeballs. She also asked whether I had brought any food with me, to which I confidently replied "No" - while guiltily wondering if I should tell her about the bottle of duty-free Scotch in my hand baggage.
"Welcome to the United States of America"
The notice bearing this legend may have been as huge as it was well-meaning - but it didn't prevent them from violating every civilised principle of queuing (waiting in line) that we Brits hold dear.
Every now and then - and for no apparent reason - 20-30 US citizens would be allowed to jump ahead of us foreigners in the queue/line, presided over by officials in red blazers who helpfully explained for the benefit of non-US citizens that "this is how we do things in the USA".
The people I felt most sorry for were a French couple - because, even though we got the word 'queue' from them, anyone who's ever been skiing in France knows that they don't get the principle of queuing either - and very stroppy they became about the way we were being treated.
Anyway, the net result of this was that, although Virgin flight VS001 arrived more or less on time, I had to 'wait in line' (as our American cousins insist on saying) for the best part of an hour and a half before finally coming face-to-face with the US passport control officer, who (thankfully) seemed happy enough to accept the carefully completed questionnaire (yes, you still have to do it on the flight as well as online) that I handed to her with my passport.
Blogposts on last year's visit to the USA
Is the US landing card the most ridiculous questionnaire of all time?
I'm flying to New York later today and, for the first time, have had to apply to the US Department of Homeland Security for clearance in advance under its ESTA scheme (Electronic System for Travel Authorization).
An unexpected bonus was that I've at last got my hands on a copy of the ridiculous questions I've previously had to answer (in a state of total bemusement) during the flight - as I've often wished I could photocopy them to show to my American friends.
This is because fellow passengers who are US citizens don't have to complete such forms and therefore have no idea of the sheer absurdity of the questionnaire that we foreigners are busy filling in to prepare for our encounter with passport control on arrival.
Now that I've had to do it online, I'm finally able to share it with those of you who pay the taxes that enable your government to pursue such penetrating investigations on your behalf.
You might also like to know that the hard-copy version, which was never handed out until flights were well on their way across the Atlantic, included the helpful instruction that, if any of the answers was 'Yes', we should report immediately to our local US embassy.
A) Do you have a communicable disease; physical or mental disorder; or are you a drug abuser or addict? YES/NO
B) Have you ever been arrested or convicted for an offense or crime involving moral turpitude or a violation related to a controlled substance; or have been arrested or convicted for two or more offenses for which the aggregate sentence to confinement was five years or more; or have been a controlled substance trafficker; or are you seeking entry to engage in criminal or immoral activities? YES/NO
C) Have you ever been or are you now involved in espionage or sabotage; or in terrorist activities; or genocide; or between 1933 and 1945 were you involved, in any way, in persecutions associated with Nazi Germany or its allies? YES/NO
D) Are you seeking to work in the U.S.; or have you ever been excluded and deported; or been previously removed from the United States or procured or attempted to procure a visa or entry into the U.S. by fraud or misrepresentation? YES/NO
E) Have you ever detained, retained or withheld custody of a child from a U.S. citizen granted custody of the child? YES/NO
F) Have you ever been denied a U.S. visa or entry into the U.S. or had a U.S. visa canceled?YES/NO If YES, when and where?
G) Have you ever asserted immunity from prosecution? YES/NO
P.S. To these, I would like to add two more questions of my own:
H) Do you think anyone in their right mind would expect persons involved in moral turpitude and the like to answer 'Yes' to any of these questions? YES/NO
I) Do you think that the printing, distribution, collection and processing of these questionnaires is a valuable use of US taxpayers' money? YES/NO
Subscribe to:
Posts (Atom)