Tom Peters: High on rhetoric but low on content?

Although I’ve never seen Tom Peters in action, I’ve heard from people who have that he’s a pretty impressive performer. I also know something about the speaking techniques of ‘management gurus’ from an interesting book called Management Speak: The Live Oratory of Management Gurus (London, Routledge, 2005) by David Greatbatch and Timothy Clark.

But until I came across this short video on YouTube (below), I hadn’t realised just how much and how frequently Mr Peters uses the main rhetorical techniques of contrast, three-part list and puzzle-solution (a device that gets the audience wondering what the solution is going to be, or poses a question before revealing the answer).

How much can you use these techniques?

As you'll see from the transcript below the video, he packages almost everything he says by using one or other of these devices.

It also bears on two intriguing questions that I’m often asked, but to which I have no definitive answer. One is how much of a speech or presentation can be constructed using these devices? On the evidence of this clip, taken on its own, it looks as though the answer is ‘pretty well all of it’.

Content-free presentations?
The second question is whether it's possible, by over-using them, to could produce an 'effective presentation' that's completely lacking in content. One of the best examples I ever heard of anupme coming close to this was the late Peter Sellers, who delivered a parody of a political speech that ended with the immortal line “.. and in conclusion, let me say just this.”

Another was Alan Bennett's sermon on the text "My brother Esau is an hairy man, but I am a smooth man from Beyond the Fringe.

I’ve now watched this clip several times and have to admit that, however impressive his mastery of rhetoric and citation of rhetorically constructed quotations might be, I’m still not sure what exactly it is that Mr Peters is trying to tell us. Maybe one of the other 54,252 who have so far seen it on YouTube could enlighten me.

TRANSCRIPT:
Starts by posing a puzzle that will turn out to be the first one in a sequence of three puzzle-solution fomats in a row:

[P]→ The number one problem with enterprises small or large is: [PAUSE]

The Solution to the puzzle then comes in the form of a somple contrast:

[A]→ too much talk.
[B]→ too little do.

Second (double) puzzle (‘what could this ‘remarkable institution’ and ‘ultimate oxymoron be’?):

[P]→ Now as you know we have this one remarkable institution in the United States, the ultimate oxymoron.

And the solutions (the ‘oxymoron’ is a profitable airline and the institution is South West):

[S]→ A profitable airline. It’s called South West.

Third puzzle (‘what are these words of hers going to be?’):

[P]→ Herb Kelleher the chief executive officer of South West and I agree on the essence of a strategic plan and I love these words of hers:

The solution quotes a puzzle-solution from her (‘what could the strategic plan be?’), solution - ‘doing things’:

[S]→ [P]→ “We have a ‘strategic’ plan.
[S]→ It’s called doing things.”

Then a contrast to underline how important he thinks it is:

[A]→ And literally, as I said, it was number one on my reading list twenty two years ago.
[B]→ It’s number one on my list today.

Followed by an alliterative three-part list (though it’s not very clear how it relates to what went before and what’s coming next):

[1]→ Fail.
[2]→ Forward.
[3]→ Fast.

Then another three part list:

[1]→ No screw-ups
[2]→ No learning.
[3]→ It’s as simple as that.

And two contrasts:

[A]→ No fast screw-ups
[B]→ No fast learning

[A]→ No big screw-ups
[B]→ No big learning

Three sentences set up a puzzle (what could the one favorite slide be out of so many be?):

[P]→ [1]→ Now in my major slide deck at my website there are some twelve hundred slides.
[2]→ By definition one has got to be my favorite.
[3]→ And this next one is my favorite of the twelve hundred, even though I’m using it relatively early in the presentation.

And, to keep the suspense up a bit longer, he extends the puzzle before revealing the solution:

[P]→ Comes from a Sydney Australia exec., and an extremely successful one at that, who said that he owed most of his business success to a simple six word philosophy:

The solution is a contrast, in which each of the three words in the first part contrasts with each of the three words in the second part (reward/punish – excellent/mediocre – failures/successes):

[S]→ [A]→ Reward excellent failures.
[B]→ Punish mediocre successes.

Hardly surprising that he thinks that a contrast with each of the three consecutive words in the first part are followed by three directly opposite words in the second part is a ‘great quote’. And to make the point, his assessment is the first part of another contrast, the second part of which is the first part of yet another contrast:

[A]→ Now I think this is a great quote

[B]→ [A]→ But my goal relative to you is not to have you say “nice quote, Tom”,

[B]→ but to take it literally seriously.

Bobby Kennedy nearly got it right about Obama

The other day, I came across a video on YouTube (see below for the main point, or click on the title for a fuller version of the TV program) claiming that Bobby Kennedy had made an accurate prophesy about how long it would be before an African American became President.

The presenter was, perhaps, a little over eager in trying to make it sound as though Kennedy was right on the button when he said that “a Negro could be President in 40 years”, as the date on the Washington Post story is actually 1961, which was 48 years before 20th January 2009 when Mr Obama actually becomes President.

Extraordinary though Kennedy’s words must have sounded at the time, he has to be admired both for his optimism in a period of such turbulence in the struggle for civil rights and for the near-accuracy of his prediction.

Younger readers should not, by the way, read anything sinister into Kennedy's use of the word ‘Negro’, because it was also used during the same era and without any qualms by Martin Luther King Jr. and more or less everyone else.

‘African American’ may be the ‘politically correct’ description at the moment, but it is only the latest in a series of attempts to eliminate the word ‘Negro’ from everyday usage in the American version of the English language, earlier attempts at which include ‘black’ and ‘persons of colour’.

‘Reliable sources' on where Obama’s 'Yes we can' came from?

On 8th November, the following appeared in the Guardian by Allegra Stratton, who had phoned me the previous day:

Strangest of all, there is a British political scientist who claims he has proof that the actual inspiration for the slogan is Bob the Builder (theme tune: "Can We Fix It?" Answer: "Yes We Can"). Max Atkinson, expert on political rhetoric and author of Lend Me Your Ears, said: "What's so mad about that? I have it on the authority of two very reliable sources."

Er, no. What I actually said when Ms Stratton phoned me about Yes we can and Bob the Builder was that I’d come across two other people who'd made the same connection and that, if true, it wasn’t too difficult to imagine how Mr Obama might have come across it or why he might have had a good reason to use it.

But word must have got around the Guardian offices, because my two allegedly "reliable sources" reappeard on 12th November in another article in the same paper by Alice Wignall:

At least one expert in political rhetoric is convinced: at the weekend, British speechwriter Max Atkinson said that "two very reliable sources" had confirmed that Bob inspired the slogan.

And at least one journalist working for the Sunday Sun in Newcastle must be a Guardian reader, as the same story was recycled again in today's edition:

Max Atkinson, former speech writer for Paddy Ashdown, said that “two very reliable sources” had confirmed to him that Bob was the inspiration for the slogan.

So, to put the record straight, I never said that I had either "proof" or "two reliable sources who had "confirmed" the possible link they were so obsessed with.

To the journalists, who turned this molehill of a comment (“two other people who’d made the same connection”) into a bit of a mountain (“two very reliable sources" and/or "proof"), and anyone else who might have read their misleading articles, all I would say is that I'm not particularly interested in where Mr Obama got the line from.

Much more interesting is the way he used it to prompt audience responses in some of his speeches and how both it and the responses are significantly different from the choruses that regularly peppered the speeches of Martin Luther-King.

And, if you want to keep an eye on what others might be writing about you, I'd recommend signing up with Google Alerts - without which none of these rather annoying articles would have come to my attention.