24 August 2009

Mehrabian's moans about the myth

The debate about the Merhrabian myth has been going on for a few weeks now, and Olivia Mitchell deserves congratulating for prompting so much discussion – and, if you want to know where I stand on the issue, you can catch up on some of my earlier posts about it from the links below.

If you missed the interview on BBC Radio 4, where Dr Mehrabian is to be heard bemoaning the way his statistics have been misinterpreted, it should still be available HERE (23 minutes into the tape).

He took a very similar line to that in an e-mail exchange I had with him seven years ago when I was writing the chapter ‘Physical Facts and Fiction’ for my book ‘Lend Me Your Ears’ and the relevant section went as follows:


In some cases, there is a huge gulf between the originators of the research and their disciples, both in the amount of confidence shown in such ‘facts,’ and in the extent to which they hold them to be generally applicable. This is certainly true of the 93% claim, which first reached a wider public with the publication of the book Silent messages: Implicit communication of emotions and attitudes by Dr Albert Mehrabian, a social psychologist at the University of California, in 1981. But, as he pointed out to me in an e-mail, the research on which it was based dates from more than a decade before that, and was actually concerned with feelings and attitudes:

“This work of mine has received considerable attention in the literature. It was reported originally by Mehrabian & Weiner (1967) and Mehrabian & Ferris (1967). Silent Messages contains a detailed discussion of my findings on inconsistent and consistent messages of feelings and attitudes.
Total Liking = 7% Verbal Liking + 38% Vocal Liking + 55% Facial Liking.”
(Albert Mehrabian , personal communication, e-mail, 16 October 2002).

A key point to note here is that Dr Mehrabian’s original percentages refer to different types of ‘liking’, and not to communication in all its forms. And, as one of the originators of these numbers, he writes with far more caution about their general applicability than is ever shown by the popularisers of his work:

“Please note that this and other equations regarding differential importance of verbal and nonverbal messages were derived from experiments dealing with communications of feelings and attitudes (i.e. like-dislike). Unless a communicator is talking about their feelings or attitudes, these equations are not applicable.” (Albert Mehrabian, personal communication, e-mail, 16 October 2002).

Unlike Dr Mehrabian, those who recycle these percentages with such confidence have few qualms about generalising way beyond anything he ever intended. Their cavalier disregard for the details of his research is also a matter of some concern to him, as he indicated in the reply to an e-mail in which I asked him what he thought about his findings being so widely used to mislead people about the relative importance of verbal and non-verbal communication:

“I am obviously uncomfortable about misquotes of my work. From the very beginning, I have tried to give people the correct limitations of my findings. Unfortunately, the field of self-styled ‘corporate image consultants’ or ‘leadership consultants’ has numerous practitioners with very little psychological expertise.” (Albert Mehrabian , personal communication, e-mail, 31 October 2002).

1 comment:

Dorothea Stuart said...

Thank you for the post. Always good to see the "93% of communication is non-verbal" fallacy knocked down.

I was particulary pleased to hear Professor Mehrabian being interviewed on 14th August on BBC Radio 4. I have waved my copy of Silent Messages at lots of speakers over the years, directed them to the section at the back of your book Lend Me Your Ears...and now I can play his voice to them as well (working on the assumption that this myth will take a long time dying)!