NHS still employes social workers (and at least one doctor) without a clue

Having had quite a lot more conversations with the social worker discussed in the previous post, I can report that he is worse than ever. Worse still, he pretends to be medically qualified when he clearly isn't.  
And he's now got one of his GPs on board and she's behaving just as badly.

So he's not the only incompetent twit draining the NHS budget. And, if they carry on like this, I may have to ape their unprofessional behaviour by naming them...

Are all social workers employed by the NHS as big a waste of our money as this one?

You'd have thought that all social workers would understand the basics of interaction and/or how to communicate with people they haven't met before.

But the one I've just been interrogated by one who broke every rule of turn-taking that's so far been described by conversation analysts and other researchers -- e.g. absurdly long pauses for no apparent reason, giving no hint whatsoever about what kind of response he might be expecting and randomised facial expressions and non-verbal behaviour, etc., etc.

And 'interrogation' is, alas, the operative word. As co-author with Paul Drew of a book on courtroom language  (Order in court: the organisation of verbal interaction in judicial settings, Macmillan Press, 1979) we learnt about some of the differences between examination in chief and the more aggressive cross-examination.

This particular social worker used cross-exmination continuously and, when asked why he was doing it, confessed that he didn't know there's a difference, let alone what any such difference might be.

I could write a book about him but have neither the time nor or inclination to embark on such a depressing project.

Meanwhile, let's hope he's the only incompetent twit we're paying for...

Does anyone else have and/or know to whom these books might belong?

Thorstein Veblen, The theory of the leisure class, The Macmillan Company, 1899.

Dale Carnegie, How to win friends and influence people, Cedar Book, 1953.

David Kogan & Maurice Kogan, The Battle for the Labour Party,  Fontana Paperbacks, 1982.

Bertrand Russell,  Has Man a Future?  Allen & Unwin, 1961 (a Penguin Special 2'6).

HINT: From schoolboy to sociologist to ...?