You'd have thought that all social workers would understand the basics of interaction and/or how to communicate with people they haven't met before.
But the one I've just been interrogated by one who broke every rule of turn-taking that's so far been described by conversation analysts and other researchers -- e.g. absurdly long pauses for no apparent reason, giving no hint whatsoever about what kind of response he might be expecting and randomised facial expressions and non-verbal behaviour, etc., etc.
And 'interrogation' is, alas, the operative word. As co-author with Paul Drew of a book on courtroom language (Order in court: the organisation of verbal interaction in judicial settings, Macmillan Press, 1979) we learnt about some of the differences between examination in chief and the more aggressive cross-examination.
This particular social worker used cross-exmination continuously and, when asked why he was doing it, confessed that he didn't know there's a difference, let alone what any such difference might be.
I could write a book about him but have neither the time nor or inclination to embark on such a depressing project.
Meanwhile, let's hope he's the only incompetent twit we're paying for...
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